Digital customer experience
A platform allowing to self-book an audit, and automatically match the right contractor available.
A new customer environment
Customer experience is key to success for service companies operating in the digital economy. Influenced by popular trends in consumer websites, B2B platforms need to provide a rapid, seamless journey through each stage of the sales process.
A successful digital customer experience creates engagement, and provides agility and flexibility. For service providers, that means making the best use of all available qualified resources, whether they are internal or external. By harnessing these resources successfully, providers can respond to client demands more quickly and accurately, while also creating a more cost-effective business model.
A qualified inspector marketplace
We have taken a first step toward this ‘one-stop’ model with our subsidiary Quiktrak, one of the largest qualified inspector marketplaces in the world.
Our Quiktrak platform allows our customers to self-book an audit, and automatically matches the right contractor available for the job. It then verifies the quality of the delivery and issues both a report and a set of indicators on the Quiktrak dashboard. Speed is a key feature of the platform: as the verifying of business assets is available within 24 hours of a customer placing the order.
Today, Quiktrak handles 16,000 inspections a month. Its success has to led the Quiktrak technology being licensed in 29 countries around world.