L'expérience client digitale

Digital Customer Experience

A platform allowing to self-book an audit, and automatically match the right contractor available

The subject

A new customer environment

Customer experience is key to success for service companies operating in the digital economy.  Influenced by popular trends in consumer websites, B2B platforms need to provide a rapid, seamless journey through each stage of the sales process.

The context

Optimizing resources

A successful digital customer experience creates engagement, and provides agility and flexibility. For service providers, that means making the best use of all available qualified resources, whether they are internal or external. By harnessing these resources successfully, providers can respond to client demands more quickly and accurately, while also creating a more cost-effective business model.

Quiktrak is the most innovated inspection provider I have come across. Four years ago, when we partnered with Quiktrak, their best in class technology was the main selling point. Four years later, the technology is 4 times better. QuikTrak continues to solve old problems in new ways… that’s innovation."

Greg Glowacz, Vice President — Director Strategy and Business Performance, TCF Inventory Finance

Our solution 

A qualified inspector marketplace

We have taken a first step toward this ‘one-stop’ model with our subsidiary Quiktrak, one of the largest qualified inspector marketplaces in the world.

Our Quiktrak platform allows our customers to self-book an audit, and automatically matches the right contractor available for the job. It then verifies the quality of the delivery and issues both a report and a set of indicators on the Quiktrak dashboard. Speed is a key feature of the platform: as the verifying of business assets is available within 24 hours of a customer placing the order.

Today, Quiktrak handles 16,000 inspections a month. Its success has to led the Quiktrak technology being licensed in 29 countries around world.

We continue to drive efficiencies in our processes and work collaboratively with the Team at Quiktrak to develop new tools and technologies that continue to support our business initiatives.  Their willingness to make us part of the collaboration process ensures our needs are met and allows us to expand our focus far beyond the traditional audit process."

Penny Licklider — Global Audit Manager, CNHi Industrial Capital